Online customer service is usually not as livelier as it poses to be. There is no sense of excitement that will engage a customer to pay more attention to the company. This brings many challenges to the online companies and they have to figure out ways to bring an edge to their online customer care services. Many online companies are now personalizing their online customer care services with the incorporation of simple tricks and habits.
With a simple action and tone, the customer service Dubai agent can actually make a lot of difference and personalize the chat. Of course, it will not be like the customer care they get at a retail store but it will be the next best thing.
Real Names and Pictures:
Almost every online company has live chat support. If used properly, this support system can be the key to give the best customer service to the clients. The companies can use the real names of their chat operators and customer care agents to bring a personal element in the chat or email, using the same old robotic names like “Chat Agent 67” is no more an attractive attribute. Adding the real picture of the agent will also be very refreshing for the client. He will immediately feel a human presence and will be more comfortable about online shopping.
Tone Down The Promotional Tone:
One thing that kills a good customer service is the promotional tone. The companies have to remember that customer services are all about the customer, they have to concentrate on the clients not the company. Promotional tone can be damaging for the company especially when it is used during chats and emails. Ensure that when you are replying to a query, you focus on the query and not on a product or service that you are trying to sell.
Mind What He Is Asking:
An online company should always listen to his clients; the live agents should not concentrate on telling about company’s offers but should concentrate on what customer is trying to ask. I would like to draw attention towards the canned messages, sure they are helpful and they save time, however, they are created to answer several different questions. This takes the “personal” effect from the chat; it will make it more robotic than human.
Try to avoid canned messages as much you can and use free script more. Bringing a personal touch to your online customer service is not that hard, you just have to reach out to your clients and make them as comfortable as you can and you will be good to go.
With a simple action and tone, the customer service Dubai agent can actually make a lot of difference and personalize the chat. Of course, it will not be like the customer care they get at a retail store but it will be the next best thing.
Real Names and Pictures:
Almost every online company has live chat support. If used properly, this support system can be the key to give the best customer service to the clients. The companies can use the real names of their chat operators and customer care agents to bring a personal element in the chat or email, using the same old robotic names like “Chat Agent 67” is no more an attractive attribute. Adding the real picture of the agent will also be very refreshing for the client. He will immediately feel a human presence and will be more comfortable about online shopping.
Tone Down The Promotional Tone:
One thing that kills a good customer service is the promotional tone. The companies have to remember that customer services are all about the customer, they have to concentrate on the clients not the company. Promotional tone can be damaging for the company especially when it is used during chats and emails. Ensure that when you are replying to a query, you focus on the query and not on a product or service that you are trying to sell.
Mind What He Is Asking:
An online company should always listen to his clients; the live agents should not concentrate on telling about company’s offers but should concentrate on what customer is trying to ask. I would like to draw attention towards the canned messages, sure they are helpful and they save time, however, they are created to answer several different questions. This takes the “personal” effect from the chat; it will make it more robotic than human.
Try to avoid canned messages as much you can and use free script more. Bringing a personal touch to your online customer service is not that hard, you just have to reach out to your clients and make them as comfortable as you can and you will be good to go.